Mercedes Franklin Reviews: Pros, Cons, & Website Analysis
View the Website Audit Report for Mercedes Franklin located in Los Angeles County, California.
Website Analysis
See an overview of your website's report scores, including:
On-Page SEO, Links, Usability, Performance, and Social.
Top Recommendations:
1
Develop an off-page SEO strategy to build backlinks, such as guest blogging, collaborations with industry influencers, and engaging with communities on relevant forums to improve your link score from 0.
2
Enhance website usability by improving navigation, ensuring that all pages are mobile-friendly and optimizing for faster load times. Consider user experience testing to identify and fix pain points.
3
Create and maintain active social media profiles that link back to your website to enhance social signals, grow your audience, and drive traffic back to your site, tackling the current score of 0.
Organic Traffic
Organic Keywords
Website Overview Report for Mercedes Franklin
MercedesFranklin.com presents a unique case as it presents an outstanding On-Page SEO score of 100, showcasing a masterful handling of internal content optimization. However, the site vastly suffers in other key areas such as link-building, usability, performance, and social engagement, each scoring a 0. This contributes to an overall score of just 25. To elevate this, there is a crucial need to focus on optimizing external link usage to strengthen the site's credibility and authority. Additionally, incorporating efficient site architecture and navigation design can boost its usability rating, ensuring an engaging user experience. Performance optimization is another neglected area - improving site load speed can significantly enhance user retention. Finally, the site needs a solid social media strategy for better social visibility and engagement. By addressing these areas, MercedesFranklin.com can significantly improve its overall site rating, ranking, and visibility. This will inevitably lead to increased site traffic and, subsequently, higher lead generation.
Mercedes Franklin AI Search Ranking Scorecard
Relevance
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Local Presence
Engagement
Connected Social Media Accounts for Mercedes Franklin
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Mercedes Franklin Business Overview
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Mercedes Franklin Reviews
See the most recent reviews for Mercedes Franklin on their Google Business Profile
Anas Hamdulla
1
I am extremely disappointed with the way the service department handled my recent visit.
I called ahead and was given a specific quote over the phone to replace my vehicle’s windows. Based on that number, I scheduled the appointment and made arrangements to bring the vehicle in.
When I arrived, I was told the price would be significantly higher than what I had been quoted. I immediately brought this up. The service advisor, Jake Benecki, went back and listened to the recorded call — and the recording confirmed the original quoted price.
Instead of honoring it, I was told that the employee who gave me the quote was “new” and “didn’t know what she was talking about,” and that she had made a mistake.
That explanation is not acceptable.
If your dealership provides a quote — especially one that is recorded — that quote should be honored. Internal training issues are not the customer’s responsibility. Blaming a new employee while refusing to stand behind the quoted price reflects a lack of accountability.
For a brand that markets itself as premium and customer-focused, this experience felt the complete opposite. Transparency, integrity, and honoring your word should be basic standards — especially at this level.
Very disappointing experience, and not what I expected from Mercedes-Benz.
Tara Pressnell
1
We bought our son a SUV on September 29, 2025. Our experience with this dealership has been horrible. It started with them holding a check that they said they would not cash since we would be back in 2 days with our son to buy the vehicle. When we came 2 days later to sign the paperwork, we were told that the check had been deposited. Now we gave them the check on a Saturday & was back after lunch the following Monday. They said we would get the money back, that a check would be mailed to us. It took 4 weeks to get my money back. I had to call multiple times & spoke with a couple of different people to see where my money was. I finally got a lady to explain to me the process of how the money was being refunded to me.
The next issue is, we have yet to be able to get a tag because they do not have a title for the vehicle. We have been calling since November trying to get a tag for this vehicle. I can't tell you how many people me & my husband have talked to. I can't tell you who all have told me they would call me back & haven't. I know my emails haven't been returned. We are considering taking the vehicle back & getting our money back since we can't get what we need. If they can't get a title & we can't get a tag, I don't know what else to do with the vehicle.
I know we will not be buying another vehicle from them & will not be referring anyone to them.
Michael Wahba
1
My wife and I brought her SUV in for a routine oil change, fluid top-off, and to have the tire pressure adjusted due to cold weather.
From the moment we arrived, the service advisor focused on upselling services before even inspecting the vehicle. While we were speaking, I clearly emphasized how important it was to properly adjust the tire pressure, as it was already low. Unfortunately, our concerns were not acknowledged.
We were told the service would take less than one hour, yet it ended up taking nearly three hours for a basic oil change. Even more concerning, immediately after leaving the dealership, both the tire pressure warning light and the coolant warning light came on. This strongly suggests the requested services were either rushed or not completed at all.
The following day, I spoke with the service manager hoping to resolve the issue, but the response was cold and dismissive, showing no concern for our experience or the clear problems that resulted from the visit.
This experience showed a lack of communication, accountability, and basic care for customer concerns. We are extremely disappointed and expected far better service from your dealership.
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